All products purchased through dausonlab.com come with a 180-day warranty. To make a claim, please submit your case below with photos and a description of the damage and with proof of purchase.

Please note, the warranty only applies to items bought directly from our website.

• Normal wear and tear from product use (e.g., fabric/strap wear, part aging).
• Natural physical effects from use (e.g., color changes on fabric/straps due to sun exposure).
• Improper usage (e.g., zipper track damage/breakage, broken plastic/metal parts, mold, snags, cuts, rust).
• Misuse, mishandling, accidents, abuse, or other non-standard uses, as well as natural disasters like floods or earthquakes.
• Damage caused by unauthorized repairs or improper maintenance.
• Self-disassembly or unauthorized modifications.